Return, & Refund Policy

At salteie.shop, we aim to ensure a smooth and satisfactory shopping experience for all our customers.

1. Return Eligibility

If you receive a product that does not fit or meet your expectations (such as incorrect size, color, or other reasons), you may request a return under the following conditions:

  • The item must be unused and in original condition

  • The product must be returned in good condition with original packaging

  • Return shipping costs will be borne by the customer

Please note:

  • Items marked as sale or customized products are non-returnable, unless they arrive damaged or defective

2. Return Process

To initiate a return:

  1. Contact our customer support team with your order details

  2. Provide proof of purchase and details about the issue

  3. Our team will guide you through the return process

3. Refund Process

  • Once we receive and inspect the returned item, the refund will be processed within 7 business days

  • The refund will be credited to the original payment method

  • Shipping charges are non-refundable

4. Exchange Policy

If you receive a defective or damaged product, we offer an exchange.

  • Please contact us within 7 days of delivery

  • We will arrange a replacement for the product

Contact Us

For any questions or assistance, feel free to contact us anytime: